Interviewed for: Customer Success Manager Overall Experience: Negative The interview process started positively, and I enjoyed the conversations I had with members of the team. However, the recruitment process was let down by a lack of communication and lengthy delays between stages. Following my interviews, there were extended periods where I received little to no update on the status of my application. On several occasions, I had to follow up for information, and timelines that had been communicated were not met without explanation or proactive communication. I understand that hiring processes can change and delays can occur. My concern was not the delays themselves, but rather the lack of transparency and communication throughout the process. Ultimately, I decided to withdraw my application as the candidate experience did not provide confidence in the organisation’s communication practices. As a candidate investing significant time into multiple interview stages, I expected a higher level of professionalism and responsiveness. Interview Questions: Typical Customer Success Manager questions around stakeholder management, customer retention, relationship building, and handling difficult customer situations. Advice to Management: Improve candidate communication throughout the recruitment process. Even when there are delays, regular updates and clear expectations go a long way towards creating a positive candidate experience.