6 weeks of Interviews and Assessments. For the final presentation they allow you to meet with a CSM for feedback. The CSM joined a call, was not prepped at all and didn't know the assignment. They then told me the assignment was in a good spot and told me to remove thing they call "red herrings" During the presentation which had 15 people on it - the VP spent most of their time on their phone barely paying attention.
I did not get the job. Getting feedback as to why was like pulling teeth (after 6 weeks) and was told that my presentation didn't address all scenarios (after being told to remove them!). Just bizarre.
There are multiple rounds - recruiter, team lead, panel (team lead, peer, live marketing case), VP of CS, presentation to entire CS team. Long process and very demanding of candidates.
Overall, half of the members I met were kind and welcoming! But one of the team leads clearly did not want to talk to me and was not engaged from the start. The live marketing case sets someone up for failure. Half of my interactions felt a bit cold. That alone helped me realize this was not a great fit for me. We’re interviewing them too!
I also didn’t feel supported when prepping for interviews. The entire experience was okay.
I applied online. The process took 3 months. I interviewed at Dynamic Yield (New York, NY) in July 2023
Interview
Started off with a HR introductory call that was then followed by an interview with a hiring manager. Data is then sent to you to compile a deck, which you must present to hiring manager and team. Final interview with head of vertical.
Interview questions [1]
Question 1
Imagine you are a Dynamic Yield Customer Success Manager consulting for one of our customers, a multinational e-commerce business, on how to improve their website performance. Consider the questions provided in the spreadsheet to prepare your suggestions. Based on your findings in the report, think about Dynamic Yield’s capabilities and how they can be applied to improve your client’s business.