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      ECHO Health

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      Client Support Specialist Interview

      16 Jan 2019
      Anonymous interview candidate
      Westlake, OH
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at ECHO Health (Westlake, OH) in Jan 2019

      Interview

      Received email from Customer Service Manager regarding impressive resume and was asked to provide availability for phone interview. Received phone call approximately two days later. Never got the name of the person who called or anything else for that matter as the entire interview was muffled and sounded as though the caller was inside of her car rustling papers and trying to conduct an interview while on speakerphone. I heard about three to five words out of every question asked and tried to make the best of it, and mind you the call lasted about 15 minutes. Who makes an interview call on a shoddy speakerphone? Why weren’t they prepared? It seems as though they don’t show respect for incoming employees, but do expect their employees to give their all to the company. This was made clear by the interviewer stating although few, their employees give their “blood, sweat, and tears” to the company. No thank you, next.

      Interview questions [1]

      Question 1

      Explain a time you had a difficult customer and how you handled the call? (Possibly the question as interview was muffled and unprofessional)
      Answer question
      1