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      EMM LOANS

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      Customer Service Representative Interview

      27 Jan 2017
      Anonymous employee
      Livingston, NJ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at EMM LOANS (Livingston, NJ) in Oct 2016

      Interview

      Todd called me and did an initial phone interview then I was called in for an in-office interview. The first interview was a group interview. We took Personality & Aptitude tests on tablets then were greeted by the CEO, Mark Gordon. At this point the CEO goes over the sales script with all the candidates see how well they perform. Afterwards we were toured around the sales floor and that was the end of the 1st round. The second interview was a one on one with the CEO as well as listening to calls to get a sense of what the job is like. Todd and Erica were very helpful throughout the entire process and it's a pleasure to be working with them both.

      Interview questions [1]

      Question 1

      What is one aspect of the job you expect you won't like? What is one thing you are working to improve?
      Answer question

      Other Customer Service Representative interview reviews for EMM LOANS

      Customer Service Representative Interview

      17 Jan 2017
      Anonymous employee
      Livingston, NJ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at EMM LOANS (Livingston, NJ) in Nov 2016

      Interview

      Phone screen with one of the recruiters Erica or Todd. They are both extremely nice, just be personable and have ambitious attitude when talking to them. When you go for the group interview you start by taking a 15 minute IQ test followed by a personality test to see if your personality is suitable for sales. The CEO then comes in to meet all of you and asks a few simple questions about yourself. He can be intimidating but he is very enthusiastic and likes to talk about himself, so ask questions and let him talk! After that each of you perform the sales script. It is awkward but is probably one of the most important aspects of the interview. Next step of the process is a one on one interview where you meet with some of the current loan officers and listen in on calls. After about an hour or 2 you meet with the CEO and he interviews you one on one. You also have a follow up IQ and assesment after the one on one interview. Overall enjoyable process as everyone who works at the company is extremely friendly and helpful.

      Interview questions [2]

      Question 1

      What are you currently looking to improve on
      Answer question

      Question 2

      What is your most watched movie
      Answer question

      Customer Service Representative Interview

      24 Oct 2016
      Anonymous employee
      Livingston, NJ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at EMM LOANS (Livingston, NJ) in Sept 2016

      Interview

      The interview was in two parts. Got in touch with Todd, and he gave me an honest rundown of what to expect, which is a rarity. They were open and honest about the whole process, so if you're thinking of interviewing and have a question - just ask. They also check with you at each stage to see how you feel about what you know, what concerns you may have, and that you genuinely want to proceed. You won't be pressured, but you will receive waves of positivity. First interview started with an assessment of our critical thinking, which took a couple of minutes on an iPad. Filled out a little paperwork, too. Nothing too boring or intense. The first interview was a group interview (mine had 10 in it) which seemed a little intimidating, but then we met Fortren's owner Mark. He brings such enthusiasm into the room that you're immediately comfortable. They have everyone answer a couple questions each, and then try out a sample script to gauge your ability on the phone. It's nothing to be nervous about, because they make you feel at ease. Mark also takes a moment to answer questions the group has, so you have the benefit of everyone else's queries as well as your own. You can trust what he says throughout - even the things that seem a little too good to be true. He said you wouldn't sell a loan if you wouldn't sell it to your own mother, and sure enough you'll see that displayed around the office. Second interview was one-on-three, with the owner and two others. Here they asked really common sense questions like what experiences you think you bring to the table, where you see yourself in five years, and why you would value working at Fortren. Again, they give you opportunities to ask questions, and make sure you leave knowing everything you want to. They'll have you do one more assessment and a personality test, which is standard corporate practice. You'll have to do the same thing to work at a restaurant nowadays, so don't let that be a deal breaker. Then you just have to wait a few days for the good news. I honestly believe that if you're genuine, put thought into what you ask and answer, and match their energy you'll be fine. I got the feeling that they looked to hire based on the person and not the resume. Throughout the hire process, you are a name and not a number. Make the most of your time with the people who interview you. You'll see them every day on the job, and there's a strong feeling of camaraderie in the office. Just be loose and be you, and you'll fit.

      Interview questions [1]

      Question 1

      First: Name, last job, fun fact, what you're probably better at than anyone else in the room, what you're still working on about yourself. Second: Where will you be in five years, why this job, what experiences do you have to strengthen you, other basic personal questions.
      Answer question