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      Earth Rated

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      Related searches: Earth Rated reviews | Earth Rated jobs | Earth Rated salaries | Earth Rated benefits
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      Customer Experience Manager Interview

      10 Nov 2024
      Anonymous interview candidate
      Montreal, QC

      Other Customer Experience Manager interview reviews for Earth Rated

      Customer Experience Manager Interview

      31 Jan 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Earth Rated (Montreal, QC) in Oct 2024

      Interview

      I had a screening interview with HR for the Customer Experience Manager role. The interview itself was straightforward, covering the basics, and at the end, the HR rep explained the next steps and expected timeline for the process. Unfortunately, I never heard back, despite this follow-up expectation. Regardless of the outcome, it's reasonable to expect updates after taking time for an interview. Ghosting candidates who have already engaged with your process reflects poorly on the company's professionalism.

      Interview questions [1]

      Question 1

      How do you keep your employees motivated?
      Answer question
      avatar
      Earth Rated response
      1y
      Thank you for sharing your experience with us. We're really sorry to hear this happened- it's not how we want anyone to feel after interviewing with Earth Rated. We value the time candidates put into our process, and can completely understand your frustration. While it's unclear how this slipped through the cracks, we’d love the chance to make things right and learn from your experience. If you’re open to connecting, please reach out to our Director of People & Culture at dawn@earthrated.com. We’d appreciate the opportunity to chat and ensure this doesn’t happen again. Thank you again for taking the time to share your feedback- it’s important to us and the only way we keep improving! Hope to hear from you.

      Application

      I interviewed at Earth Rated

      Interview

      Long process, they make you meet a few levels of management in the span of a couple weeks. I did 3 interviews before being told they were looking for someone with a different type of experience, which was a bummer since they knew my background from the beginning. HR was really nice and explained the process pretty well, nothing to say about that!

      Interview questions [1]

      Question 1

      How do you measure customer engagement?
      Answer question