I applied through a staffing agency. The process took 2 weeks. I interviewed at ElderServe Health (Brooklyn, NY) in Sept 2013
Interview
The interview was conduced person to person, defines general work knowledge and technical skills review, check of employment history. Gave examples of dealing with people over the phone, some complications and the ways of fixing the issues to achieve high customers satisfaction.
Interview questions [1]
Question 1
Dealing with mentally challenged people and trying to explain basic and simple things. How would I deal with aggressive and mean customers. Gave some examples how to coordinate and collaborate.