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      Elevance Health

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      Consumer Service Associate Interview

      11 Sept 2015
      Anonymous employee
      Columbus, GA

      Other Consumer Service Associate interview reviews for Elevance Health

      Consumer Services Associate Interview

      22 Apr 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Elevance Health

      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Elevance Health (Columbus, GA) in Aug 2015

      Interview

      I applied online. Four days later I received an email to schedule a phone interview. I completed the phone interview and the same day there was another email for a face to face interview. Two days later I had my interview and two days later I received an offer.

      Interview questions [1]

      Question 1

      Why should they hire me?
      1 Answer

      Interview

      I went through a phone screener then I did a face to face group interview before covid and that was it. It was fine and I got the job. I recommend that you show your passion and empathy for helping people. Let them know you understand that insurance is difficult for most people and that you'll do anything to help their customers

      Interview questions [1]

      Question 1

      How do you feel about delivering bad news
      Answer question
      2

      Consumer Service Associate Interview

      22 Nov 2019
      Anonymous employee
      Richmond, VA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Elevance Health (Richmond, VA) in Nov 2019

      Interview

      It started with a phone interview then the next day I was emailed to do an in person interview. I did the interview the following week. There was a mix up in the interviews for the position I was interviewing for and I had to go back and do another interview and take a second job assessment for this particular role. Two days later I got a call saying they wanted to offer me to job. During the in person interview they go over your resume and ask about 3-4 name a time when questions. They asked me about my availability during training, and if the shift 9-6 with no weekends was good.

      Interview questions [2]

      Question 1

      How many days in a year do you feel is okay to be late or absent
      Answer question

      Question 2

      Name a time when you had to deal with a difficult customer
      Answer question