Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Empower

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Empower reviews | Empower jobs | Empower salaries | Empower benefits | Empower conversations
      Empower interviewsEmpower Customer Care Representative interviewsEmpower interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Care Representative Interview

      27 June 2019
      Anonymous interview candidate
      Colorado Springs, CO
      Declined offer
      Negative experience

      Application

      I interviewed at Empower (Colorado Springs, CO)

      Interview

      Interview was easy, very fast. They wanted to get me on board but they needed a background check. I filed for bankruptcy a few years ago, it showed in the report, therefore they rejected me. I understand private companies have the right to pick and choose who they want to work for them, and that they may not feel comfortable with someone that struggled with $ to handle their customers. Even though they didn’t know or cared to ask what the reason for bankruptcy was, in my case due to illness. What bothered me was the excuse I was given, “That FINRA would not sustain my license if there was a bankruptcy on my past”. I ‘ve been with a financial institution for years, and was upfront about my bankruptcy, they took me and I’ve been licensed for years. FINRA just needs you to report it. I would have more respect for them if they would have been honest, and maybe ask that question as part of the interview process.

      Interview questions [1]

      Question 1

      What do you know about series 63?
      Answer question
      1