I applied online. The process took 6 months. I interviewed at Empower (Andover, MA) in June 2019
Interview
Phone interview, another phone interview , in person.
The phone are general questions about yourself and the in person you could answer anyway and they will hire you. Some show up in full suits like myself. Some in t shirts. Still got hired.
Interview questions [1]
Question 1
What can you tell me about your customer service experience?