I applied online. The process took 2 weeks. I interviewed at Empower (Andover, MA) in Apr 2015
Interview
Once you apply for the position you will receive an automated email with login information on how to check your candidate status. If your experience is a match you will be contacted via email by a recruiter and asked to schedule a phone interview. If that goes well you will be asked to complete a literacy and math competency test online. Once that is complete and you still seem to be a good match you will be asked to come in for an interview with the hiring managers. Before you interview you will be asked to fill out a background authorization form. It will be 2 managers and you. After that you will wait to hear back from the background check and offered a position if everything else went well and you are a fit
Interview questions [1]
Question 1
Tell us about a time you encountered conflict and how did you handle it?
I applied online. The process took 2 weeks. I interviewed at Empower (Denver, CO) in July 2016
Interview
Overall basic. Had one phone interview, which was just a screening process, and 1 in person interview with a hiring manager and a call center manager. Their questions where a little more specific or detail oriented than most of the basic interview questions (strengths, weakness, short/long term goals). None of them were to tricky, just had to think a little bit about them since i had not heard most of them yet in previous interviews with other questions
Interview questions [1]
Question 1
give us a time you had to deal with a difficult costumer, and what was your response?
I applied online. The process took 4 weeks. I interviewed at Empower (Andover, MA) in Feb 2015
Interview
The process includes a phone screen with a hiring manager at HQ in Colorado, followed by a 1:1 with 2-3 managers. I felt that the recruiter greatly supported me. At the 1:1 interview, expect to give specific examples from previous work experiences, why you want to work at Great-West, etc. Note; this is a call center position.
