The process took 2 weeks. I interviewed at Enterprise Mobility in June 2012
Interview
I filled out the application followed by a sample virtual call center test. Two days later I received a call answering a few basic questions and then was scheduled for a second interview. I got the call for the second interview, and it was about 15 minutes of situations and questions on how you handle difficult and upset customers. I was then offered a third interview. The third interview was an in depth version of the second with more questions about my experience with exceeding customer's expectations, etc. I then received an email for a background check release. After employment verification and the background release, I was then hired.
Interview questions [1]
Question 1
Describe a time you have to deal with a customer making unreasonable demands.
I interviewed at Enterprise Mobility (Traverse City, MI)
Interview
I interviewed with the Branch Manager and Regional Director. The interview covered basic questions mostly focused on customer service experiences. It lasted a little less than an hour, and everyone was very kind.
I applied online. The process took 2 weeks. I interviewed at Enterprise Mobility (Phoenix, AZ)
Interview
Initial was ok but face to face was very judgmental and reminded of an interrogation. Not sure what they were looking for exactly. I answered the questions but I guess not good enough and I know I have great experience.
Interview questions [1]
Question 1
Tell me about a time you helped a customer who was angry.
I applied through university. I interviewed at Enterprise Mobility
Interview
Straightforward at one of their offices. A good chat around job role and my CV. Spoke about my customer service skills and the culture of the company. Area manager and manager of branch interviewed me.
Interview questions [1]
Question 1
Experience in customer service previously. Some scenario based questions.