Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Equinix

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Equinix reviews | Equinix jobs | Equinix salaries | Equinix benefits | Equinix conversations
      Equinix interviewsEquinix Customer Success Manager interviewsEquinix interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Success Manager Interview

      24 Aug 2020
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 months. I interviewed at Equinix (London, England) in May 2020

      Interview

      Stay AWAY, the most disrespectful experience of my entire career and the interview process was a complete disaster! I applied for two roles at equinix, CSM III in the UK and CSM Global Accounts in Spain. Got a call from the recruiter saying they wanted to interview me for a role in the UK, first a virtual interview where I should record a video of myself answering some questions. Got an email with the details for this virtual interview but the email was saying about the role in Spain. After I recorded my answers, got the confirmation email mentioning the role in the UK, so a bit confusing. After some days I received an email saying I was not being considered for the role in Spain. I was interviewed for the role in the UK by the hiring manager and another person from the team, interview was good and they were clearly happy with my background, HM said I was moving forward to the next stage, which should be with the HM again and the "counterpart in Germany". After some days I received an email saying I was not being considered for the role, which I found that strange since the interview went pretty well so I decided to go to Equinix workday page to check the status and - surprise! - there was a third application which I never did! Because of the previous mess I thought that email was actually referring to that mysterious third application (important to mention, the automated emails they send did not say what role it was referring to, no job ID, nothing) and indeed in a few days I got an email giving the instructions to my next interview, which I should answer some questions they sent me by email. When the recruiter sent me the confirmation, he mistakenly sent me the email that was meant to be sent to another candidate. This next interview was quick and the "counterpart in Germany" was not there, no explanation. Same two people of the previous interview plus one more person from the same team in the UK. To be honest, that interview easily could be part of the previous one, no need to wait 3 weeks. That went well too and after two weeks I got a call from the recruiter to give me the final answer, now, pay attention, because this is getting really bad. They have three tiers of CSM, that process was for tier III, the most senior one, perfectly compatible with my experience and background. The recruiter told me he had bad news but good news as well: they had two opened tier III roles and wanted to hire one person internally and one externally BUT, after almost three months of long and messy interviews, they decided to hire only internally, BUT, now there was the tier II role available that pays 30% less, BUT, he said they have the policy of hiring internally so they needed 1-2 weeks to see if anyone was interested internally before moving forward with me. Great news, right? Can you imagine how discouraging is to receive such news? I said I needed to think about it and was waiting for another final answer to come that week. In the following week I still did not have the answer from the other company so I decided to call the recruiter and say I was interested since I didn't want to stay without a job for too long and for my surprise he said that it might have been a bit too late. When I questioned about the 1-2 week he said they needed to see if any internal candidate was interested he quickly changed subject, said the hiring manager interviewed someone else she liked and was about to make the offer and said "business cannot wait for individuals to make decisions", well, apparently they can LIE to you saying they will hire an external candidate, make you wait almost three months in a disorganised and inefficient interview process and treat you in the most disrespectful manner by abruptly changing their decision. If you interview someone for almost three months for a senior role and are about to suggest instead that this person could take an inferior role that pays 30% less, the DECENT thing to do is to apologise and offer that right away as a gesture of good will for compensating the damage and not put more conditions to it. There is one more thing: this recruiter was extremely verbose, a call that should have taken 2 minutes took 10 because he explains everything 5 times. I was disrespected before by other companies and recruiters but Equinix took that to the next level, that interview process was a complete disaster.

      Interview questions [1]

      Question 1

      How would you deal with a difficult customer?
      Answer question
      1
      avatar
      Equinix response
      5y
      Thank you for your feedback - it is disappointing to read about your negative experience. Candidate experience is really important to us, and it appears that communications with you haven’t been as clear and consistent as they should have been, and we haven’t managed expectations well enough. We take all comments seriously, as we are proud of our culture of open and honest feedback. We will use these considerations as we continue to implement numerous measures to enhance the way we interact with candidates as Equinix. Thank you again for reaching out.

      Other Customer Success Manager interview reviews for Equinix

      Manager, Customer Success Interview

      24 Nov 2025
      Anonymous interview candidate
      Amsterdam
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Equinix (Amsterdam) in Aug 2025

      Interview

      Ik heb online interviews gehad onder andere met recruitment en met de hiring manager van de afdeling en uiteindelijk een case presentatie aan verschillende stakeholders binnen het bedrijf van de aanpalende afdelingen waar je mee samen zou gaan werken

      Interview questions [1]

      Question 1

      Heb je leidinggevende ervaring op gedaan?
      Answer question

      Customer Success Manager Interview

      21 Mar 2024
      Anonymous interview candidate
      Lisbon, Lisbon District
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Equinix (Lisbon, Lisbon District) in Mar 2024

      Interview

      They took too long and asked for too many steps. I had the feeling they were disorganized and not sure of what they wanted to do. First meeting: Two weeks to call me for a first interview with HR. Refused to tell me the salary range. Second interview: CSM team manager. The interviewer kept looking around distracted and yawning. Great feedback, was promised to have an answer soon. Third interview: another two weeks. Two interviewers, one was a manager and the other a higher level role. Very informal, easy-going, but was surprised with a language test I was not prepared for. Yet, great feedback, another promise to hear back from them soon. Fourth interview: Another two weeks to reply. A panel composed by three people. I was asked to do a presentation for a business case that was quite complex and required professional experience - and they were asking this for an Associate / Junior position. Ended up accepting another job offer and contacted them apologizing and thanking them for their time. Never heard back from them. A "thank you & good luck" would have been the minimum, I think.

      Interview questions [1]

      Question 1

      Have you ever had problems with coworkers, and how did you handle them?
      Answer question
      2

      Customer Success Manager Interview

      17 Apr 2024
      Anonymous interview candidate
      Warsaw, Masovia
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 7 weeks. I interviewed at Equinix (Warsaw, Masovia) in Mar 2024

      Interview

      A quick interview set up but a poor feedback process. Interview itself was really conversational and pleasant however more than a month waiting for a feedback and nothing. Tried to contact the recruiter and no reply.

      Interview questions [1]

      Question 1

      Questions related to job specific needs and others about why choosing the company for working.
      1 Answer
      1