Interview Experience:
The interview process was organized and professional. I first completed an initial screening followed by an in-person interview with the hiring team. The questions focused on customer handling, communication skills, problem-solving, and how to manage difficult situations with clients.
I was also asked about teamwork, professionalism, and how I would handle pressure in a fast-paced banking environment. The interviewers were welcoming and gave clear information about the role and expectations.
Interview questions [1]
Question 1
How would you handle an angry customer?
Why do you want to work in customer service?
Tell us about a time you solved a problem for a client.
Got on time interviewed by a panel of three engaging and asking questions one at a time
Before had to do an online interview then in person
Generally good interview
I applied through an employee referral. The process took 2 months. I interviewed at Equity Bank Limited (Nairobi) in May 2020
Interview
Rather relevant to the job, and the recruitment process well tailored. Trainings well conducted and the induction process is ok. The products knowledge is well covered as well, to equip you with knowledge.
