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      Customer Success Manager Interview

      22 Apr 2021
      Anonymous interview candidate
      Pune
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at ExtraaEdge (Pune) in Mar 2021

      Interview

      Unclear interview process. Interviewer seemed lost and couldn't keep track of information. Setting up interviews on weekends. Not a good experience. They keep rescheduling for no good reason. Keep asking the same information.

      Interview questions [1]

      Question 1

      Explained my current job role 5 times to the same person. Ppt that they don't know to download.
      1 Answer
      1
      avatar
      ExtraaEdge response
      4y
      Dear Candidate, first of all my apologies for the experience. At a fast growing startup we are always short of bandwidth as hiring managers are also operators with growing responsibilities. Hence sometimes we have to reschedule, saying that I personally empathise with your grievance. I take this a feedback and will internally introspect our CS hiring process. Although I would also share with you that setting up interviews on weekends is a reality. I know we all love weekends but then we are at times optimising for speed. If that bothers you I will suggest you should think about joining any fast growing ship as it may eat up your weekends at times. Again your feedback is duly registered and it will help us improve internally. Best Abhi CEO | ExtraaEdge