The interview process consisted of an initial phone interview/screening with HR Recruiter, then in house interviews with the direct Manager for the position and finally, Talent and People Partner. (HR) Two writing sample tests. This was followed by a Skype Interview with the North American Manager Director. Everyone is very passionate about the product and the Customer Service Managers/Directors etc. are just as passionate about creating a good experience for the customers. All are easy to talk to and make you feel very comfortable. They have a very "human" quality about them.