I applied online. I interviewed at FLG (Burnaby, BC) in Jan 2017
Interview
First there was a phone interview. Then there was an in-person interview. Finally there was an aptitude test along with basic character test questions. The aptitude test involved simulated customer service calls in 4 different environments.
Interview questions [1]
Question 1
How would you react to a certain situation involving misconduct of an employee if you were a manager?