Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Figma

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Figma reviews | Figma jobs | Figma salaries | Figma benefits | Figma conversations
      Figma interviewsFigma Product Support Specialist interviewsFigma interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Product Support Specialist Interview

      21 Oct 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at Figma in Oct 2024

      Interview

      Got reached out to by a third party recruiter and did a 10ish minute phone screening the next day. Did a fairly simple writing assessment, 2 questions about yourself and 2 sample email responses. Hiring team reviews it and about 3 days later I get scheduled for a 30 minute Zoom interview with one of the Product Support Managers and a Quality Assurance Manager. 2 (business) days later I got an offer. Overall really great experience meeting everyone, the interview questions I felt were relevant and the interviewers were very kind. My questions were answered as well and everyone involved was very responsive outside of screenings and interviews. I know some people have issues with this (me included), but the STAR method is really good for all of these. I wasn't exactly prepared for those specific interview questions so I was going off the dome, but if you make a template with the method for these questions there's no doubt you'll make it.

      Interview questions [6]

      Question 1

      Introduction question/Tell me about yourself.
      1 Answer

      Question 2

      Tell us about a specific time where you encountered a new or complex technical issue with a customer and how you went about troubleshooting that.
      Answer question

      Question 3

      Share a recent example where you didn't have the answer to a customer question or how to handle a specific issue and how you found the answer or the help you needed.
      Answer question

      Question 4

      Tell me about a time where you worked with a customer that was upset or dissatisfied. Explain the situation and how you resolved it.
      Answer question

      Question 5

      How do you approach writing emails to customers, especially when writing about something complex?
      Answer question

      Question 6

      How do you keep up with ongoing changes to company products and processes especially when updates are frequent?
      Answer question
      1

      Other Product Support Specialist interview reviews for Figma

      Product Support Specialist Interview

      19 Feb 2026
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Figma (London, England) in Jan 2026

      Interview

      Friendly and open, liked the TA person. They confirmed they are understaffed but they are actively hiring. Left an impression of a start up inside a larger company, some of the founders still involved.

      Interview questions [1]

      Question 1

      Example of a difficult conversation with a client.
      Answer question

      Product Support Specialist Interview

      10 Dec 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Figma in Nov 2022

      Interview

      The interview process took roughly a month from first contact to receiving the offer. I was approached by an internal recruiter and everything went quite quickly after that. There was 4 rounds in total including a task and panel interview.

      Interview questions [1]

      Question 1

      Why do you want to work at Figma?
      Answer question

      Top companies for "Compensation and Benefits" near you

      avatar
      Moody's
      3.7★Compensation and benefits
      avatar
      Clockwork Fox Studios
      4.0★Compensation and benefits