I applied through a staffing agency. The process took 1 day. I interviewed at Firstsource Solutions (Bengaluru) in Jan 2016
Interview
Its very easy to get through if you have good English. All you have to do is just sit there and listen to the HR and then here and there just agree with whatever he or she is saying. Telephonic interview is the first stage
after you clear that your ops and communications rounds will take place
Interview questions [1]
Question 1
why would you work for a BPO?
Career goal and very basic stuffs
I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates
I applied through other source. I interviewed at Firstsource Solutions (Mumbai) in Sept 2025
Interview
Group interview, then solo. Felt out of place at first but the company wanted to be upfront and maybe "weed out" people who weren't interested in the lower pay and work load. The solo interview was a series of questions that were about my past experience and how I would handle an irate customer.
Interview questions [1]
Question 1
How many calls I would take at my last place of employment
I applied online. The process took 5 days. I interviewed at Firstsource Solutions (Houston, TX)
Interview
Easy interview i had two interview 1 on camera and other over the phone. Pretty much the second interview went over ever. It was call a informative session where everything was went over and questions were being asked
Interview questions [1]
Question 1
Asked about previous roles and what would you do in certain situations