Initially i was asked to fill in some forms. Then I was Asked about previous customer service experience. They look for at least 6 months. I had a Brief Telephone interview to see how i managed a difficult customer. Then the interviewer went through another questionaire with me. The questions weren't too difficult and all of them centred around customer service as expected. Very laid back interview

Questions were shared ahead of the interview so I was prepared. Interview took about 15 minutes. Interviewer was calm but not conversational. Asked questions on empathy, listening and difficult customers then teamwork. I passed the interview and worked for about 6 months.