Very long and drawn out process- over 2 months from initial recruiter call to final decision. I was told that if I had been offered the job, it would be another 4-6 weeks to finish onboarding. Overall, the process was very impersonal. The first questions the recruiter asked was if I was legally allowed to work in the country and if I would require a visa. The rest of the questions were read off a sheet of paper. Not conversational at all. After that, I had 2 phone interviews and then an on-site interview. The hiring managers seemed to be on different pages about what they expected of the role. I ultimately waited 3 weeks for a response after the final interview and had to chase the recruiter down to get a response.

1st phone interview, 2nd face to face with 2 operations managers with egos the size of Texas one asian and one Caucasian. They asked a lot of questions about negative experiences you've had and tried setting you up for failure. Asked questions about your current call center metrics, attrition rate etc..but when asked in return (later in the interview as a way for myself to determine just how team/people oriented they are) explained "i don't have to prove myself to you" which to me proves people are leaving left and right! 3rd interview with an HR manager (hard to believe) and 2 others face to face, same routine questions. They had no personality, no warmth (their employees are Soooo LUCKY) felt they were looking for a reason to NOT hire/focus on the negative situations which being in leadership and people/team focused I didn't have a ton. They seemed to want to keep things the way they currently are. The feeling i got from ALL 5 People I interviewed with the company did not seem very employee focused. The managers seemed very self serving at the Chandler location, egotistic and unprofessional. I was ok leaving this interview and not wanting a call back. It was like I was being interrogated. Overall it was the worst interview I have ever experienced in my 12 years of customer service. Coming from a professional environment and knowing how to manage employees I know these people have no idea how to manage let alone lead a team that respects and looks up to their leadership team. I am terribly sorry for those who report to all 5 leaders in this company.

You start off with a phone screening from a recruiter, from there, you are sent to a screening team which are made up of peer employees. This is more of a technical ability screening. If you pass that, then you are forwarded to the hiring manager for a face to face interview.