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      Forma.ai

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      Customer Service Representative (CSR) Interview

      14 Mar 2026
      Anonymous interview candidate
      Pune
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Forma.ai (Pune)

      Interview

      Case Study Based Interview questions were asked where candidates were given a business or technical scenario and asked to analyze the situation and provide a logical solution. The interviewers mainly focused on the answers written in the case study assessment and asked follow-up questions to understand the candidate’s thought process, problem-solving ability, and decision-making approach. Candidates were expected to justify their answers, explain the reasoning behind their solutions, and discuss possible alternatives.

      Interview questions [1]

      Question 1

      A company sells software subscriptions through a sales team. Recently, sales have increased but profits have decreased. What could be the possible reasons for this situation
      Answer question