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      Polish Customer Support Agent Interview

      7 Sept 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Foundever in July 2021

      Interview

      Online tests with a personality test and various multiple choice questions about real life scenarios videos. Open end mock emails. Up to that part everything is on their website and via Zoom. Final step was a call from someone from my country of origin. This was the person who was testing my interpersonal foreign language skills, he was very satisfied with my fluency (I'm a native) but still rejected me without giving a reason.

      Interview questions [1]

      Question 1

      What would you say to the customer in a specific scenario, what would you email them, who would you ask if you didn't know, would you give them a call back when you do or woyld you rather find out in protocols while on the call, etc.
      Answer question
      1