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      Genworth

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      Customer Service Interview

      28 Aug 2009
      Anonymous employee
      Lynchburg, VA
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      The process took 1 day. I interviewed at Genworth (Lynchburg, VA) in July 2009

      Interview

      After submitting my resume online directly to the companies website. A few days later, I was contacted by an HR person who did a few screening questions (birthdate, salary requirements, etc). Contacted a week later and an interview was set up. Interviewed on Saturday, along with several others. It was in front a team of 4. One person asked the questions, while others took notes. A lot of behavioral questions were asked. Ended with questions from me. And I left! Called on Tuesday and was offered the job.

      Interview questions [1]

      Question 1

      Have you ever had any difficulty getting along with people at work?
      1 Answer

      Other Customer Service interview reviews for Genworth

      Customer Service Interview

      25 Apr 2012
      Anonymous employee
      Richmond, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 1 day. I interviewed at Genworth (Richmond, VA) in Apr 2012

      Interview

      Very basic interview where 3 people asked me questions like "tell us about yourself" as it relates to the description. They also gave me an overview of the position and what they're looking for/expecting. Although I didn't have exact experience in their field I did my best answering with what experience I did have. A few questions about what I would do if blank. What does customer service mean to you etc. It was with a temp agency and got the call I got it less than an hour later.

      Interview questions [1]

      Question 1

      What does customer experience mean to you?
      Answer question
      1

      Customer Service Interview

      20 Dec 2009
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      The process took 2 months. I interviewed at Genworth in June 2007

      Interview

      I applied online and was called two weeks latter to setup a phone interview with someone in the corporate office. We agreed on a time and day, so I took an hour out of my day to plan for this. However, the recruiter never called me the day of the phone interview...So, I called to confirm, I got her voice mail, so I left a message but she never called me back. The next day, I received an email from her indicating that they have put a hold on the position and will get back to me. Needless to say, she never got back with me. How unprofessional!!!

      Interview questions [1]

      Question 1

      Why do you want to work for Genworth Financial?
      1 Answer