There was a phone interview that lasted about 45 minutes, and then there was an in person interview with a panel of about 6 people. We all sat in a board room at one large table. I was given a sheet of paper with about 10 interview questions on them. They went around the room and each person on the panel asked me a question. The first question was tell me about yourself and then there were lots of situational questions.
Interview questions [1]
Question 1
Give an example of when you had to solve a problem at work, how did you solve the problem/what was the solution and how would you handle similar situation in this role?
Straightforward and personality based. They asked questions to see how you handle stress at work which I consider a plus. They also bring a lot of attention to safety at work
I applied online. The process took 3 months. I interviewed at Georgia Power (Riverdale, GA) in June 2021
Interview
So the interview process was a 2 person interview, in which they gave scenario type questions. Then they asked what was my process in solving those issues. I would suggest you practice thinking of scenarios you have to solve complex problems.
Interview questions [1]
Question 1
Think of a time you had to deal with a difficult customer, and explain how where you able to get them to see your point of view?
I applied through an employee referral. The process took 3 months. I interviewed at Georgia Power (Gainesville, GA) in May 2016
Interview
It takes a while. First you apply, then they will call or email you to come in for a Customer Service Rep test, after or if the test is passed you are called for a phone interview. After the phone interview if still impressed they will set up a panel interview. They will evaluate and should call within a couple weeks. The whole process took me about 3 months. I applied in February and didn't get a interview until May. So do not get upset or think they forgot about you because they did not. Just have confidence and sell yourself well. They are a big company and they want to make the right decision.