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      IT Support Specialist Interview

      13 June 2019
      Anonymous employee
      Goleta, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at GoTo (Goleta, CA) in Mar 2018

      Interview

      Basic technical interview. ~ They're big on troubleshooting steps. Start from GROUND then work your way up. I interviewed with 1 tech and 2 supervisors. This is great because you get to questions at the end to see if you'd be a good fit for the team. Ask the tech to describe a day in the life to see if this is really what you want! ALSO~~~~ THEY STRESS THIS~~~~~ Be calm! If you don't know something, let the interviewers know. You can teach information, but not attitude.

      Interview questions [4]

      Question 1

      What protocol does ping use?
      Answer question

      Question 2

      How many responses does ping give you on a windows machine? How many on a mac?
      1 Answer

      Question 3

      explain what TraceRoute does.
      Answer question

      Question 4

      You walk to a users desk to troubleshoot a monitor issue. it keeps saying ' no input detected'. The user has 2 monitors. How would you troubleshoot.
      1 Answer