Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      HSBC

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: HSBC reviews | HSBC jobs | HSBC salaries | HSBC benefits | HSBC conversations
      HSBC interviewsHSBC Customer Service Officer interviewsHSBC interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Officer Interview

      13 Apr 2024
      Anonymous employee
      Hong Kong
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HSBC (Hong Kong) in Oct 2022

      Interview

      A Zoom interview with some basic calculating and role play (e.g. counter staff assists customer to pay his credit card bills that is in a hurry) to see your reaction and handling with customers.

      Interview questions [1]

      Question 1

      Basic calculating and role play (e.g. counter staff assists customer to pay his credit card bills that is in a hurry) to see your reaction and handling with customers
      Answer question

      Other Customer Service Officer interview reviews for HSBC

      Customer Service Officer Interview

      24 Feb 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied in-person. The process took 3 weeks. I interviewed at HSBC

      Interview

      Pleasenr. Very formal, however staff interviewing were lovely and made me feel comfortable and st ease. I had 2 interviewing me. About 5 questions were asked, and last approx 45-60mins

      Interview questions [1]

      Question 1

      Tell me about HSBC and the role you’ve applied for
      Answer question

      Customer Service Officer Interview

      19 July 2024
      Anonymous interview candidate
      Hong Kong
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at HSBC (Hong Kong)

      Interview

      face to face interview, length in around 30 minutes, with H R manager, at HSBC Olympic Office. Keen competition as there are 10 other candidates waiting behind me, but all of them looks like experienced hire.

      Interview questions [1]

      Question 1

      expected salary of the month
      1 Answer