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      Customer Success Manager Interview

      27 Aug 2019
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Handshake (San Francisco, CA) in May 2019

      Interview

      I found the interview process at Handshake to be clear, streamlined and efficient. I spoke with the recruiter who was able to address all of my questions regarding comp, and I met with the entire team, which helped give a clear picture of the team dynamics and structure. It was beneficial to go onsite to experience the culture, which they truly stand behind. While evaluating the offer, I was able to go back in to re-group with the team which helped solidify my decision to join!

      Interview questions [1]

      Question 1

      Experience using customer success tools to track effectively?
      1 Answer

      Other Customer Success Manager interview reviews for Handshake

      Customer Success Manager Interview

      25 Sept 2024
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Handshake (London, England)

      Interview

      First interview was with the recruiter, then I met with the manager, one team member and lastly I was asked to prepare a deck which I presented in front of 3 people

      Interview questions [1]

      Question 1

      During the presentation you'll be asked to role play a CSM during a kickoff call
      Answer question

      Manager, Customer Success Interview

      1 Feb 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Handshake in Jan 2024

      Interview

      Ghosted. I had a first screening call with the recruiter who let me know that I would be moving forward in the process and they went dark after that. Overall, a very disjointed process

      Interview questions [1]

      Question 1

      General questions on coaching, leading a team and my book of business
      Answer question

      Customer Success Manager Interview

      15 Sept 2022
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Handshake (London, England) in Aug 2022

      Interview

      I had a first 30 minutes interview with the talent acquisition manager which was straightforward. Then a second 30 minutes interview with the hiring manager. More questions about my background and an overview of the company given.

      Interview questions [1]

      Question 1

      What are you looking for your next role? How comfortable are you with remote working?
      Answer question