I applied online. The process took 6 weeks. I interviewed at Health Net (New York, NY)
Interview
Although the interview was scheduled promptly there was an hour wait to be interviewed. The interview brief and the focus was on how effective you have and will communicate in a less than ideal situation.
Interview questions [1]
Question 1
Describe a situation in which you had to communicate with an irate customer and how did you handle it
I applied through a staffing agency. I interviewed at Health Net (Woodland Hills, CA) in Feb 2021
Interview
The interview is virtual through zoom and it takes about 20-35 minutes. They want to hire people that are highly empathetic with great customer service. They also want to know if you can take responsibility for your actions and self motivated. They would want to know of moments where you showed you have all those qualities.
Interview questions [1]
Question 1
What’s the difference between empathy and sympathy?
I applied online. The process took 2 weeks. I interviewed at Health Net (Rancho Cordova, CA) in Oct 2019
Interview
Easy apply and good interview technique. It is a lot like the STAR format. Give me of an example when? Situation, Task, Action, Result. Other typical questions, where do you see yourself in 3 yrs and 5 yrs.?
Interview questions [1]
Question 1
Give me an example of a time when you dealt with a customer you was upset and how did you handle it?