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      HealthEquity Inc.

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      Member Service Representative Interview

      28 June 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at HealthEquity Inc. in June 2025

      Interview

      Interview was via video conference. Very cut to the point and friendly. Gave basic understanding of the position. Asked STAR structured questions. Asked previous scenario questions as well as explained company culture.

      Interview questions [1]

      Question 1

      Previous time of having a difficult customer and how I handled the situation.
      Answer question

      Other Member Service Representative interview reviews for HealthEquity Inc.

      Member Service Representative Interview

      2 Oct 2025
      Anonymous employee
      Indianapolis, IN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at HealthEquity Inc. (Indianapolis, IN)

      Interview

      Relaxed, Straight forward questions regarding expectations , over the phone. Spoke to two people on 2 occasions. Both people were very kind and friendly. Was offered the job within a few days.

      Interview questions [1]

      Question 1

      What type of Customer Service experience do you have?
      Answer question

      Member Service Representative Interview

      22 July 2025
      Anonymous interview candidate
      Florida, OH
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HealthEquity Inc. (Florida, OH) in July 2025

      Interview

      I was truly excited to interview for this position and to potentially join such a well-regarded company. I had the opportunity to speak with Stephanie and Charita during the interview process, and I appreciated the time they took to meet with me. However, I was informed that I would receive an update regarding the next steps, and unfortunately, I have not heard anything back. While I understand that delays can happen, I wanted to express that the lack of follow-up has been disappointing, especially considering how enthusiastic I was about the opportunity. Clear communication is an important reflection of a company’s values, and I hope future candidates will have a more consistent experience. Thank you again for the opportunity to interview.
      2

      Member Services Representative Interview

      21 July 2025
      Anonymous interview candidate
      Texas City, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HealthEquity Inc. (Texas City, TX) in July 2025

      Interview

      I was truly excited to interview for this position and to potentially join such a well-regarded company. I had the opportunity to speak with Stephanie and Charita during the interview process, and I appreciated the time they took to meet with me. However, I was informed that I would receive an update regarding the next steps, and unfortunately, I have not heard anything back. While I understand that delays can happen, I wanted to express that the lack of follow-up has been disappointing, especially considering how enthusiastic I was about the opportunity. Clear communication is an important reflection of a company’s values, and I hope future candidates will have a more consistent experience. Thank you again for the opportunity to interview.

      Interview questions [1]

      Question 1

      If I had experience with HSA accounts
      Answer question