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      Holiday Inn

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      Guest Service Agent Interview

      15 Dec 2016
      Anonymous interview candidate
      Toronto, ON
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Holiday Inn (Toronto, ON) in Dec 2016

      Interview

      Got called over the phone (Holiday Inn by Toronto international airport) to set up f2f interview. First interview went well then immediately went into a second interview with a Human resources. It went really well also, it seemed like i made good impressions with them and they were very professional. Two days later, Human resources called/emailed me to do a 3rd interview with the Big cheese and a manager. I thought that it would be just a formality, a couple of behavioral questions and then the job offer. The manager at this 3rd interview was very professional BUT I could not say the same with the Big Cheese(can't say the position title per Glassdoor). I felt belittled as he/she dissected my resume. I myself reviewed and had my resume professionally reviewed to ensure clarity. But he/she did not seem to understand some of the duties and responsibilities in my previous jobs as well as questioning the dates, I explained the seasonality in my former airline jobs and layoffs that came with it. If you get laid off, you work for another company. So the dates seem to overlap because both airline jobs I held ovelapped and both were seasonal. The manager did not have an issue and he/she understood. But the Big Cheese's tone of voice and mannerism did not set well with me. I understand employers need to ask questions to clarify anything on your resume but the way he acted was VERY unprofessional almost to the point accusing me of lying. I could not wait to get out of there, after I shook their hands and immediately left the room! I know I did not get the job even if I did, I would not work there.

      Interview questions [2]

      Question 1

      Describe a time you had a conflict with an employee? What you did and the results?
      Answer question

      Question 2

      Describe a time you used your leadership skill to finish a project
      Answer question

      Other Guest Service Agent interview reviews for Holiday Inn

      Guest Service Agent Interview

      10 Aug 2023
      Anonymous employee
      Melbourne
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Holiday Inn (Melbourne) in Dec 2022

      Interview

      Applied online. Received call from Human Resources weeks later for a preliminary interview. Shortly after that a one on one interview with the operations manager for hotel was organised that ran for about 40 minutes which went well. Then received a call from said manager couple days later with job offer.

      Interview questions [1]

      Question 1

      Describe great customer service? Why do you want to work with us? What skill do you have relate to this position?
      Answer question

      Guest Service Agent Interview

      5 June 2019
      Anonymous employee
      Danbury, CT
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Holiday Inn (Danbury, CT) in Apr 2019

      Interview

      It varies you could be interview in group of 2 or individually. But they try to get to know you genuinely by having an organic conversation with you. They were super pleasant and MOST OF ALL H.U.M.A.N.

      Interview questions [1]

      Question 1

      Where do you see yourself in five years.
      Answer question

      Guest Service Agent Interview

      1 Sept 2017
      Anonymous employee
      Bloomington, IN
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Holiday Inn (Bloomington, IN) in Jan 2017

      Interview

      Quick and easy interview. Asked a few questions about experience. If they need you to work immediately, they will put you on the schedule right after the interview. Very easy going as it is a high turnover rate at this hotel.

      Interview questions [1]

      Question 1

      What is your work experience?
      Answer question

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