The interview process at Holiday Inn Eastleigh was straightforward and friendly, consisting of two stages. It usually started with a brief phone call or email invitation to schedule the interview. The first stage was an in-person interview with the Front Office Manager, followed by a second interview with the Operations Manager. Both interviews typically lasted around 20 to 30 minutes. During the interviews, I was asked a mix of questions about my previous customer service experience, how I handle difficult situations with guests, and scenarios to test my problem-solving and communication skills. They also asked about my availability and ability to work flexible hours, which is important in hospitality. The interviewers were warm and welcoming, which made the process comfortable and encouraged me to share examples from my past roles. After the interviews, I was shown around the building. Following that, I was informed I had been successful