Did a brief video interview after applying. Spoke briefly with a recruiter two weeks after applying and invited to a group interview followed by a 1:1. Said it would take 2-3 hours and it was over 4 hours when I was dismissed after two rounds of interviewing. You are not given any reason for not being chosen, just a "sorry we aren't interested at this time, you can re-apply in six months." They had 28 people for 6-7 positions, 4 of which currently work for or have worked for Horizon in the past. Several others had other customer service experience in the travel industry. Felt like a waste of time after two brief interviews. They should do a better job on setting up expectations, particularly with a large group. We were asked to be there at 1pm, the session to begin at 1:30 but it didn't start until 2pm. I'm never satisfied when the interview ends with just a "sorry." After the effort I put into preparing for the interview, I believe I should be given some feedback.