Applied online and got a quick response from a recruiter for an interview request. The HR recruiter was personable and easy to talk to. Got a quick response for a second interview. The second interview was a mock support call: “memorize a script”. The second interviewer seemed distant, unengaged, and didn’t ask me any questions after the mock script. I asked a few questions and he answered unenthusiastically. Either he was over-worked, over-booked, or just that not jazzed to be at work. He asked some product knowledge questions (during the mock call)- which I didn’t know obviously, but he acted like I should have known them. I’m assuming from the link; they sent out a link to a 12 min long zoom training - and speaking as someone that has developed a lot of curriculums and lesson plans (over 7 years experience -public and private SaaS) I hope that is not the training materials they use for Clients. Nonetheless, the 12 min ramble Zoom link is where I guess I was supposed to gather said product knowledge. A lot of investment for what I gathered was essentially a call center job that seems like it can be automated pretty easy. The second interviewer’s hostilities continued as he actually scoffed a little when I said I looked forward to hearing from the HR rep on next steps. Needless to say I didn’t get the job, but it was fairly clear to me that the second interviewer already knew that before the call started.

First interview was with the recruiter, she said it went well so I went on to a second phone interview with Sean, who was one of the owners, he liked me so I continued on to an in person interview and met with 2 other managers (which lasted an hour and also toured the site). The first interview was in October, and the last one was end of November. It is now January and still have gotten no response. I have followed up with emails and phone calls, but no one has yet to get back to me. It is obvious that I didn't get the job, because they were looking to hire 3 managers by end of December, but even if I was not selected, they could at least have a little decency to return a phone call and say I didn't get it. The interview process was very unorganized (a few people had called me and didn't know if I was interviewed yet) and it just seemed like they were not all on the same page. I used that and the holidays as an excuse of them not returning my emails/calls, but now after 2 months of waiting, I just figure this company isn't very professional and have no decency. They were going to offer me a small salary anyway with all the experience that I have, so I am not too upset about it. I just would have liked a call back at least.