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      Customer Service Representative Interview

      24 June 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Hubstaff in June 2025

      Interview

      I was asked to do an assignment that took around 2 hours. I was then invited to an interview that was almost 1 hour long, meaning that I spent at least 3 hours plus preparation on this, only to never hear back from them. They were supposed to email me whether I was successful or not, but they never did—they basically ghosted me completely, even though I sent them a follow-up email a few days after the interview.

      Interview questions [1]

      Question 1

      Lots of questions about KPIs
      Answer question
      avatar
      Hubstaff response
      11mo
      Hi there, Thank you for taking the time to share your experience. We're truly sorry to hear that we didn’t meet your expectations during the interview process — that’s certainly not the experience we aim to provide. We want to sincerely apologize if you didn’t receive our follow-up message. We always do our best to communicate with every candidate who applies, especially those who go through the interview stage. For this specific role, we received hundreds of applications, and still made it a priority to give feedback to all candidates — even when the answer was a no. For those invited to an interview, we were even more careful to ensure personalized responses were sent. If you didn’t receive our follow-up email, it may have ended up in your spam folder — we're very sorry if that was the case. We know your time and effort are valuable, and we appreciate the energy you put into the assignment and interview. We’ll take your feedback seriously to keep improving the way we care for and communicate with candidates in future hiring processes. Warm wishes, The Hubstaff Team