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      Hyperoptic

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      Related searches: Hyperoptic reviews | Hyperoptic jobs | Hyperoptic salaries | Hyperoptic benefits
      Hyperoptic interviewsHyperoptic Customer Service Agent - 1st line interviewsHyperoptic interview


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      Customer Service Agent - 1st line Interview

      20 June 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 days. I interviewed at Hyperoptic in June 2025

      Interview

      I got a call to schedule an interview, the person who did the call did an outstanding job describing everything and was very professional and friendly. After scheduling it at a date that fit my schedule, I had a video call in which I answered various questions about how I'd handle certain situations that may arise, and general personality questions as well that were gauging how well I'd fit within the team. The atmosphere was comfortable, yet professional, which was definitely a new experience for me. It was such that I felt both relaxed while simultaneously being on my toes, they really managed something I wouldn't have imagined possible.

      Interview questions [1]

      Question 1

      What I would do in case a group of colleagues were continuously making mistakes when handling clients.
      1 Answer

      Other Customer Service Agent - 1st line interview reviews for Hyperoptic

      Customer Service Agent - 1st line. Interview

      8 July 2025
      Anonymous employee
      Belgrade, Central Serbia
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Hyperoptic (Belgrade, Central Serbia) in July 2025

      Interview

      I applied online, few weeks later recieved a call to set up an interview, the interview process was very nice and people are very communicative and welcoming. Afterwards (few hours later) I recieved a call to tell me that I've been accepted and the lady I spoke to was very cheerful.

      Interview questions [1]

      Question 1

      How would I deal with a customer who wouldn't stop going off even tho they were in the wrong. (they don't expect one to know company policy, just to see how one thinks)
      Answer question

      Customer Service Agent - 1st line Interview

      4 June 2025
      Anonymous employee
      Belgrade, Central Serbia
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Hyperoptic (Belgrade, Central Serbia) in May 2025

      Interview

      For this specific position, I applied immediately after the ad was posted because I had set up notifications from the company's website to receive emails and had joined their Talent team. About a week later, I received a call to schedule an interview, but it was directly the final interview. This was because about a month prior, I had already had an official interview with HR for a different position, which I passed. However, the team manager selected a candidate who was a better fit for that particular role. That initial interview was very pleasant, as was the final interview with two managers. The questions were quite easy, essentially revolving around how I would handle specific hypothetical situations they presented. The first interview with HR lasted about 40-45 minutes, and the second one lasted about 50-55 minutes. I received feedback for both approximately two weeks later, followed immediately by a phenomenal offer. Overall, it was a very positive interview experience, and I believe the collaboration will be just as good. I highly recommend them to future potential applicants and candidates!

      Interview questions [1]

      Question 1

      How would you react in a situation where you disagree with your manager/team leader, and you know it's not due to your work or effort? How would you approach the situation, i.e., resolving it?
      Answer question