I applied online. The process took 1 week. I interviewed at IBEX (Beckley, WV) in Feb 2019
Interview
Typing test then an interview. You have to type 25 wpm. It was easy. Then the interview questions are about what you expect. They also send you questions to your email you can answer before coming in.
Interview questions [1]
Question 1
What do you do if an angry customer calls and asks to speak to manager