I applied through a staffing agency. The process took 1 day. I interviewed at ICF (Owings Mills, MD) in June 2017
Interview
I interviewed with the Quality Control Supervisor and Jobsite Supervisor. They took turns asking me situational questions in regards to my knowledge of Social Service programs. They focused on multi tasking scenarios, and call volume control specifically how many calls have I placed during a business day and customer service.
Interview questions [1]
Question 1
They asked for my experience in a call center environment
I applied through an employee referral. I interviewed at ICF (Los Angeles, CA)
Interview
I applied online through a referral and then heard back maybe a week later via phone call. They called during work hours so I couldn’t answer the phone cause I was in a meeting. Tried calling back twice and no answer about a week later I got an email to schedule an interview. Had the first interview. It went really well and then I never heard back from them.
Interview questions [1]
Question 1
Tell me about yourself and why you applied for this role. Why are you leaving your current company?
I applied online. I interviewed at ICF (Columbia, MD) in May 2021
Interview
Three separate interviews on one day. Each interview was with 2 management persons from different areas of the energy efficiency team supporting a local utility client. Each management team was very professional which made the interviews more relaxed.
I applied through an employee referral. The process took 2 weeks. I interviewed at ICF (Ottawa, ON) in Jan 2019
Interview
very friendly and casual. interviewed by 2 management members. the setting was conducive and process thorough. general customer experience questions. the interview process took about 2 weeks from when I was referred, applied and contacted.