I applied through a staffing agency. The process took 2+ months. I interviewed at INPS (Dundee, Scotland) in Mar 2013
Interview
Telephone interview to start with as the job is telephone based. This took approx 30 minutes. Once this was completed I was invited to attend a face to face interview. This was very professional and relaxed, technical written test, technical verbal questions. All in all a very good interview.
Interview questions [1]
Question 1
How to deal with difficult customers. How I deal with stress.