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      Collections Representative Interview

      9 Feb 2019
      Anonymous interview candidate
      Phila, PA

      Other Collections Representative interview reviews for IRS

      Collections Representative Interview

      18 July 2022
      Anonymous employee
      Oakland, CA
      Accepted offer
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 months. I interviewed at IRS (Phila, PA) in Jan 2019

      Interview

      Still interviewing, very cold process... heavy reliance on the online application and stock questions. No reason to try to personable. The online application is straight forward and cross-referenced with your resume.
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 months. I interviewed at IRS (Oakland, CA) in June 2018

      Interview

      I transferred from the BMF /PPS so I didn’t have an interview. I had an interview when I was first hired 11 years ago. The assessment process came before the interview.

      Interview questions [1]

      Question 1

      When I interviewed 11 years ago, they asked to tell them about myself.
      Answer question

      Collection Representative Interview

      12 Mar 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at IRS

      Interview

      Applied on USAjobs.gov. A few weeks later received a call to do an interview and testing. The interview consisted of two people. A manager and a collection rep. After interview was a call simulation and computer test. If you passed the test then you were invited for FBI fingerprinting and background checks.

      Interview questions [1]

      Question 1

      Describe how you handle conflicts with an angry customer?
      Answer question