3y
Thanks for sharing your interview experience – we’re glad you picked up on how well structured and thought out our interviews are as we’ve put a lot of planning and collaborating to figure out how to provide a positive and consistent interview experience for the candidate. We will also admit and take full responsibility when we make mistakes, and it sounds like your experience is one of these times. During the interview process we try to demonstrate empathy and support for candidates as we recognize the job search can be stressful as it is a big life change – almost like moving to a new country! Thus, we have touchpoints before and after each interview, try to be transparent on what’s important to the candidate (such as the compensation package or details of our benefits coverage). In this unique situation, we’ve had to curtail interviewing to handle more pressing business issues that were not planned for. Although not an ideal situation to be in, we spoke with each candidate affected by this issue, explained the issue, and made sure they were aware we were deeply apologetic for the inconvenience and disruption this may have caused them. We also listened, as we wanted to give the candidate a chance to express themselves and hear their thoughts on this unfortunate circumstance. Finally, we will be keeping these candidates top of mind to reach out to when things return to normal, and we’ll stay in touch regardless of the outcome. We believe we connected with all candidates affected by this situation and had one on one calls with each person to discuss the situation, however it seems like this experience still didn’t sit right with you so we invite you to reach out to us again and let’s talk further on this, we’d love the opportunity to further learn about your unique situation and dive into how this could have been handled better. We really appreciate the energy and effort you put into your review, we haven’t taken it lightly and will be looking at how we can improve so situations like this are handled better in the future.
-Improving Vancouver team
