I applied online. The process took 4 weeks. I interviewed at Intercom (Dublin, Dublin)
Interview
Process began with a video interview. This is automatic interview and done through an app call "on-demand". Questions appear with a time limit and you are then timed for your response. There was 7 questions 3 video 4 written.
After sending that in a week passed before i heard anything back. It seems to take a week for each step of the process, very slow and draining in comparison to other companies. I finally got to talk to a real person but over the phone. This was essentiay, Step 2. It was with a member of HR. Basic questions where asked about experience but overall nice chat. Week on from that it was then arranged to have a technical assement call with one of the managers. This took 40 minutes and was done using google meets(just audio) . General tech questions where asked plus a question labelled as a "bonus question". I nailed all questions and even the manger said he was very impressed therefore hinted at an onsite interview next. I was delighted after i hing up and it was a great start to the weekend. It took another week to hear back which was an email saying that after my tech assessment call another candiate has been offered the job. This was disappointing as the manager on the phone had hinted at a onsite interview next and assured me I did very well. I was so puzzled as to why he would say such a thing. Why tell candidates they are this far and then backtrack. So naturally i got my hopes up for to be only crushed a week later.
Then after I thought the process was completed a week had passed and with the job already given to someone else I got another email from HR. They told me the person they had hired could not fill the role for whatever reason (should have hired me) and was I still interested in the position. Naturally I was delighted they got back to me and was nearly sure I had the job at this stage.
A few days passed but no mention of an onsite interview. I then got an email to say I would need to have yet another call with another manager about CS experience. This was a tad bit concerning but I went for it as I really wanted the job and was not going to complain. This chat was also only audio on google meets just asking basic questions about CS support and how to deal or how I dealt with customers. The call went well and a few days past. Then I recieved an email to say they have decided to not progress with my application even with my technical and customer experience up to par. They said that they had found other candiates that fit more in line with their empathtic approach to customers. So essentiallythey told me you are well able for the job you have the tech knowloedge but your not a compassionate enough person. To me this was a kick in the face as frankly I am very empathetic and have won awards for CS service in previous roles. So I know I am.
I feel yes they were nice throutout the process but played with my emotions ALL THE TIME. The whole time i felt on the fence, 'did i get the job' - 'did i not get the job' etc. Plus too call me back a second time after they had hired the wrong guy to then turn me away AGAIN shows a lack of empathy on their part and frankly has changed my opinion about the ingire company. I am not sure I will ever apply again as the process was draining and a massive play on my emotions. I feel if I had to go through it all again for the same job I dont think I would bother. The whole process took about 4-5 weeks might I add.
App Interview (Step1) - Describe some code you are most proud of?
Write a method that takes in two strings and compares them and returns a boolean ( any language)
Code presented : you had to check for errors
I applied online. The process took 1 week. I interviewed at Intercom (Dublin, Dublin) in Dec 2023
Interview
I received the first home test sent by email, which I had to solve at home, then a phone interview with Mager, the next stage was supposed to be with the HR manager online but unfortunately on the day when the interview was supposed to take place I received an email that they had already hired someone. In general, I had a positive experience.
Interview questions [1]
Question 1
"Walk me through your CV"
"Give an example when you had to handle an angry customer"
I applied online. The process took 4 weeks. I interviewed at Intercom (Dublin, Dublin) in Nov 2023
Interview
I got the Take Home Test which I had to send back, questions with coding solutions that I was proud of, troubleshooting, fixing some errors and correcting the code in Ruby, then I had a conversation with HR, a very nice, relaxed conversation, behavioural questions and the next one suppose to be with another HR, on the day of the interview, I received a message that it would not take place because they had already found someone else for the position.
Interview questions [1]
Question 1
Give me an example of when you have to deal with an angry customer
Tell us about a time when you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, the steps you took, your thought process, and the final outcome
I applied online. I interviewed at Intercom (Dublin, Dublin)
Interview
1. Email from HR with Written Assessment (questions of the assessment are below) 2. Once I completed the assessment and sent it off, a follow-up call was conducted by HR. ( general HR-related questions on experience, salary, etc. 3. Got a follow-up rejection email after the phone screening. 4. Asked for feed back but never received it.
Interview questions [1]
Question 1
1. Describe a coding solution that you were most proud of. This could be a small problem that you solved smartly, or a larger problem that you had to break down into pieces. Please include the details on the specific scenario, the blockers you came up against, and your specific technical efforts to build the solution. 2. Troubleshooting - You've been chatting with a user who is writing code to interact with our API, but they are getting HTTP 504 status code errors and they've requested assistance. How do you help them identify the root cause and work through the errors? What kind of information would you gather from them, and how would you use that to help solve the issue? 3. Ruby on rails code snippet and you have to identify the problem with the code. 4. Can you give us an example of when you’ve helped a customer solve their actual problem, rather than treating the symptom? This could be a time where you had to figure out what the customer's actual goal was, even if it wasn't clear from their original question or problem. 5. Tell us about a time where you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, how you decided on what was needed, how you prioritized it, and the final outcome. Note: These questions came in a document, so you will be given a few days to complete them.