I applied online. The process took 3 weeks. I interviewed at Intercom in Feb 2025
Interview
It was a long one, but the team was kind and helpful at every step. There was an HR representative present throughout the entire process.
I had two calls with Engineering Managers from London and Dublin, which were mostly brief conversations about soft skills. (It was an exception, I guess, usually you're talking with one of them)
I appreciated the people-oriented and company-focused approach during the process, but I had to decline it due to some personal reasons.
Interview questions [1]
Question 1
One of the technical step was implementing basic level of conversation assignment algorithm in a peer code session, the other one was implementing a mini version of intercom (they called it minicom), and there was also a system design interview, for which I designed the data structure for some Intercom features like notifications, etc.