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      JCPenney

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      Customer Service Associate Interview

      1 Sept 2013
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at JCPenney (New York, NY) in July 2011

      Interview

      There are two rounds of interviews before you get hired. They hire associates at specific times through out the year. They usually hire most of their associates through out August, then wait to hire again for seasonal positions around October, then again around mothers day if they did not keep all of their seasonal associates.

      Interview questions [1]

      Question 1

      They will ask you a lot about the company. Be prepared to be asked specific questions about the services the company offers and the brands that they sell. In the first interview they have specific scenarios they will describe such as problems within the store you may occur on a day to day basis and will rate your response on a checklist. The second interview is more personal, they ask more questions about your personal life and why their company would be a good fit.
      Answer question

      Other Customer Service Associate interview reviews for JCPenney

      Customer Service Associate Interview

      10 May 2022
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at JCPenney

      Interview

      It was overall easy. I was contacted over the phone to set up the interview. It was informal and relaxed. Hiring manager went over some standard questions. Discussed availability, salary

      Interview questions [1]

      Question 1

      Previous experience in retail. Availability
      Answer question

      Customer Service Associate Interview

      9 Feb 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at JCPenney

      Interview

      was simple and quick, not many questions were asked, it was a group interview where we helped each other builds blocks and keep it from falling down. The manager was watching us use teamwork together to understand if we all fit into their team environment.

      Interview questions [1]

      Question 1

      what type of clothes/fashion are you familiar with/into?
      Answer question

      Customer Service Associate Interview

      9 Mar 2022
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at JCPenney (Houston, TX) in May 2019

      Interview

      Very easy and simple. Just answer questions with common sense. They ask several “what would you do in this situation” questions and they are pretty straightforward. Not hard at all.

      Interview questions [1]

      Question 1

      What do you do if someone tries to return and item without a receipt?
      1 Answer