Group interview. Interviewer asked questions and whoever wanted to answer first would answer and so on. Standard retail questions were asked like what to do in certain situations so they can see how prepared you’ve are.
I applied online. The process took 2 weeks. I interviewed at JCPenney (Santa Ana, CA) in May 2015
Interview
I had a phone interview that was about 15 minutes long. She then said she wanted to meet me so she scheduled for a one on one interview the following day. The interview went really fast and she did she wanted me to meet with the HR lady of JCPenney so luckily the lady had time. I probably talked to her for like 5 minutes and she told me not to make any plans for two weeks. I got a call back from the Sephora manager a week later telling me I got the job! :)
Interview questions [7]
Question 1
Describe a time a customer was angry and what did you do to make the customer happy.
I applied online. The process took 4 weeks. I interviewed at JCPenney (Baltimore, MD) in Feb 2019
Interview
I went through numerous interviews. The manager made me feel very calm and chill. I was offered a position pending a background check. I have no record so this should be a piece of cake right? Nope, my background check was taking seemingly longer than normal and every time I called to check in I was told it hadn’t come back yet/“probably backed up in the system”. Turns out that JCPenny has a 2 week policy where if the check doesn’t come back within that time they move on with another candidate. They never informed me of this and it went on for over a month before they did. Not only that, but turns out my background check did come back in time, they just “weren’t aware of it”. My advice would be to not be afraid to check in and keep the lines of communication open during the hiring process.
Interview questions [1]
Question 1
If you could sell me one product what would it be?
I applied online. The process took 3 weeks. I interviewed at JCPenney (Muskegon, MS) in Mar 2018
Interview
It was about 15 minutes long and they kept asking me to work the dock (stock) even though I had applied for sales. My background was and has been in sales so I was confused as to why she wanted me there. When I said no she then proceeded to ask me if I would be interested in a home decor position instead. Not the position I applied for.