I applied in-person. The process took 5 days. I interviewed at JPMorganChase (Mesa, AZ) in June 2012
Interview
The interview was very straight forward and I was asked questions about specific examples of different customer service scenarios (e.g. A time when you had to deal with an angry customer). There was one point where the interviewer excused himself and then took literally ten minutes to get back and I could of swore he was just behind me in the lobby conversing with others. He then asked any questions I had and put me to his assistant who asked me questions as well.
Interview questions [1]
Question 1
Most difficult questions was likely one of the questions where he asked "Give me an example of a time when you dealt with a customer..". Sometimes you just have nuver run into a time where you dealt with the specific situations.
It was a short interview where they asked multiple questions scenario based questions. Mainly trying to see if your responses align with the Chase theme of professionalism and customer service punctuality and eagerness to grow.
Interview questions [1]
Question 1
Explain a circumstance where you and a coworker didn't get along.
Interviews were conducted in a timely manner - Prompt relaxed. Provided several details around the job, culture , and benefits. The interviewee met me and sat with me in the office. He asked about 12 questions and it lasted about 30 minutes.
After filling out an application, if selected you will have a phone interview, if selected a branch manager will reach out. After 1-2 weeks you'll get accepted or rejected. very basic questions from experiences.
Interview questions [1]
Question 1
A time where a customer was highly upset and how did you resolve it.