I applied online. The process took 4 weeks. I interviewed at JPMorganChase (Los Angeles, CA) in July 2014
Interview
I applied online through indeed.com for the chase teller position. I went in and spoke with the branch manager and he explained that you have to pass the assessment in order to be considered. The chase career site will send you an email immediately if you failed the assessment. For all the locations you apply for it will, immediately. The email says "after careful consideration, we regret...." After the assessment the screen will say (if you failed) "you are not eligible to for the bank teller position at this time." After speaking with the manager, about a few days later I received an email from a recruiter telling me to take a video interview through an app called "HireVue" I did the interview through my iPhone and it consisted of 11 questions. This substitutes as the phone interview. The recruiter can view your video interview as many times as they like. The next day I recieved a call from the branch manager wanting to schedule me for an interview. I dressed extremely professional. Hair in ponytail, slicked back, black pencil skirt, pantyhose, blazer. Now, I dressed in black because chase only wants black blazers or suit with their blue. After the interview the branch manager asked me if I could immediately go over to a different branch and do an interview with the assistant manager, the same day. The manager told me I should here something by Friday, but Friday came and no call. I waited until Monday and called the branch mananger. Left a message and he called back wanting to schedule a third interview with the district mananger. Two days later I received a call from the same recruiter and told me I was offered the position. I went through a series of emails, accepting the offer and so on, pre-employment.
The interviewer asks a bunch of situational questions that try to test your critical thinking skills, but it's a challenge especially if you don't have much on the job experience.
Interview questions [1]
Question 1
Tell me about a time when... you had a difficult customer service experience
Straightforward. Calm. Very congenial. Nice people smart and honest. Would definitely consider working here given the caliber of talent. Quantitative questions werent too difficult. Just some math like addition subtraction multiplication division and quadratic equations.
I applied online. The process took 2 weeks. I interviewed at JPMorganChase (Riverside, CA) in Aug 2025
Interview
It was over the phone. They have you chose a time to set your interview and then you wait for your scheduled time and they will call you. It's a pretty quick interview lasted maybe 20 minutes.
Interview questions [1]
Question 1
They will ask you how do you handle a difficult customer and what are the steps you'll take in order to resolve it.