The process took 1 day. I interviewed at JPMorganChase (Columbus, OH) in Jan 2011
Interview
JP Morgan Chase HR phone screen starts the process. Shortly after I hung up the phone, I received a phone call from a BM at a branch I applied for. Went in for the on-site interview which included the VP Branch Manager and the Assistant Branch Manager. They want to hear about your customer service experiences. They want to know how you can turn a bad customer experience into a good customer experience, and they want to hear about your experiences in working in a team environment.
Interview questions [2]
Question 1
Describe a time where you were on a team to accomplish a task or project. What was your role and how did you contribute? What do you think were the characteristics of that team which made it successful?
It was a short interview where they asked multiple questions scenario based questions. Mainly trying to see if your responses align with the Chase theme of professionalism and customer service punctuality and eagerness to grow.
Interview questions [1]
Question 1
Explain a circumstance where you and a coworker didn't get along.
Interviews were conducted in a timely manner - Prompt relaxed. Provided several details around the job, culture , and benefits. The interviewee met me and sat with me in the office. He asked about 12 questions and it lasted about 30 minutes.
After filling out an application, if selected you will have a phone interview, if selected a branch manager will reach out. After 1-2 weeks you'll get accepted or rejected. very basic questions from experiences.
Interview questions [1]
Question 1
A time where a customer was highly upset and how did you resolve it.