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      Johnson Controls

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      Customer Success Interview

      9 July 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 7 weeks. I interviewed at Johnson Controls

      Interview

      Initially a very quick and responsive process but it wasn't a very professional experience overall. They used an AI assistant (Emma) to schedule interviews, which was very efficient. During the first interview with HR for a remote position, I was told that it was for a role with the global team and would require international travel, and that it was an on-site position, only remote for the "right candidate." I probably should have not moved forward since remote vs an hour commute was a big change, but I was very interested in the software with which I would be working. During the second interview with the person who would have been my direct report, they didn't know why I was given that information because it was state-side and remote. The third interview was with three people from leadership. The fourth interview was with the software's founder. All seemed to go well and even though it wasn't a career leap, the interviews confirmed my interest in the product. During the fourth interview I was told they would make a decision in four to five days. The following week the founder replied to thank you email to "give them some time" to make a decision. Four interviews with six people didn't include any benefits or salary information. Three weeks later I received a generic rejection letter that didn't even have the job title in it, but whatever internal code they used with brackets. It's all fine because after week two with no response, I had decided that the company wasn't nimble or communicative and that did not bode well.

      Interview questions [1]

      Question 1

      How did this Johnson Controls job land on your radar?
      Answer question