Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Justworks

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Justworks reviews | Justworks jobs | Justworks salaries | Justworks benefits
      Justworks interviewsJustworks Customer Success Representative interviewsJustworks interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Success Representative Interview

      2 June 2017
      Anonymous interview candidate
      New York, NY

      Other Customer Success Representative interview reviews for Justworks

      Customer Success Representative Interview

      5 June 2025
      Anonymous interview candidate
      New York, NY
      No offer
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Justworks (New York, NY) in May 2017

      Interview

      Process took about 3 weeks. First there was a phone interview, then a practical exercise, and finally an in person interview. I had a really good feeling about this company - Ray is phenomenal and didn't make it feel like an interview at all. But after going through all the steps, about a week after my in person interview, I received a rejection from a "no-reply" email address. A rejection is a rejection but I felt after going through all the steps with this company I at least deserved a more personal rejection letter.

      Interview questions [1]

      Question 1

      Why JustWorks?
      Answer question
      2
      avatar
      Justworks response
      8y
      Hey there, This is Ray. While I’m grateful to hear that you enjoyed speaking with me, I am incredibly sorry for how the rejection letter was sent. This was actually my fault. We send all candidate emails through our recruiting software, and I apparently didn't send a personal version by accident. After seeing the impact my mistake had on you, I feel awful for not being more observant. Thank you for leaving this review so I’m aware and can provide a more personal experience in the future. I obviously don’t know who you are, but I usually give out my email address in the interview process, so if you have mine and want to chat, please don’t hesitate to reach out to me at any time. Thank you kindly, Ray - Customer Success Manager
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Justworks (New York, NY) in Dec 2023

      Interview

      - 30 minute phone interview - 4 question take home test to be completed within 48 hours - 4 30-minute video interviews with a hiring manager, team lead, outside dept interviewer, and senior manager

      Interview questions [1]

      Question 1

      "What does good customer service mean to you?"
      Answer question

      Customer Success Representative Interview

      28 May 2022
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Justworks (New York, NY) in Apr 2022

      Interview

      I applied and received a phone call from a recruiter to set go over the job. I was sent a application question to ask via email. I was then given 4 virtual interviews with different members from Justworks. The interview process took about 3 weeks overall. Everyone was so nice during the interviews and so far I really enjoy working here. 😊

      Interview questions [1]

      Question 1

      Why are you interested in Justworks?
      Answer question

      Customer Success Representative Interview

      17 July 2019
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Justworks in July 2019

      Interview

      I had applied online, about a week or so later I received an email for a phone interview. Phone interview went well, I was then called in for a follow-up in person interview at the office. I interviewed with two people at their office - both one on one. Received an email five days later saying I was not being chosen at this time.

      Interview questions [1]

      Question 1

      What's something you think you could approve on?
      Answer question