You're working in the showroom and management has asked you to organize some of the marketing material left by the graphic designer. As you're organizing seasonal marketing material through the showroom, a customer walks in and immediately starts to discuss their need for a semi-custom kitchen, yesterday. They state their contractor has not moved the project according to the signed documents/contracts, and they are even willing to pay additional for any members of the construction team to stop any projects scheduled for the day, to handle a leak that sparked weeks ago during their renovation. As a member of Kabinet King, how would you handle this situation? Tell me your thoughts in your procedure to speak and deal with this customer? Give a list of steps in what you would do?